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Luna Media

Strategic brand, website & customer journey studio

Your business may be stronger than your online presence suggests.

Luna creates strategic brands, websites and customer journeys for service businesses, whether you are building from the beginning or transforming what you have outgrown.

Explore the Trust Snapshot

Explore projects

Why this work matters

Most businesses do not need more marketing. They need fewer reasons for customers to hesitate.

A customer can like what they see and still not feel ready to act. Unclear services, missing proof or a vague next step can quietly weaken confidence, even when the business itself is strong.

  • 01

    “Is this for someone like me?”

  • 02

    “Can I trust this business?”

  • 03

    “What makes it different?”

  • 04

    “What am I actually getting?”

  • 05

    “What happens after I enquire?”

  1. T

    01

    Trust

    “Can I trust this business?”

    Legitimacy, capability and the signals that make a business feel safe to choose.

  2. R

    02

    Relevance

    “Is this for someone like me?”

    A clear fit between the customer, their problem and the service being offered.

  3. U

    03

    Usability

    “Can I understand this and move forward easily?”

    Clear information, intuitive navigation and an uncomplicated next step.

  4. S

    04

    Social Proof

    “What evidence shows this business can help?”

    Testimonials, examples, experience and proof that support the business's claims.

  5. T

    05

    Transparency

    “What am I getting into, and what happens next?”

    Clear scope, process, expectations and next steps.

Ways to work together

Start with the decision your business needs to make.

Some businesses need to understand what is weakening confidence. Some need a clearer direction. Others are ready to create or rebuild the complete brand and website experience.

Luna Media · Trust Snapshot

A focused review of where customer confidence is weakening.

Prepared for / Your business

TTrust
RRelevance
UUsability
SSocial Proof
TTransparency
Five observationsThree priorities

Diagnose · Featured offer

Luna Trust Snapshot

A focused review of your homepage, one key service page and primary enquiry journey. It identifies where customer confidence may be weakening and what deserves attention first.

  • · Personalised Luna TRUST Profile
  • · Five important observations
  • · Three prioritised actions
  • · Professionally designed report
  • · Five business day turnaround

AUD $295Founding

Standard price AUD $395

Explore the Trust Snapshot

Direct

Customer Confidence Roadmap

A connected strategic direction for your positioning, messaging, website and next 90 days.

For an established business that needs broader direction before making major changes.

AUD $1,650

Explore strategic direction

Build

Brand & Website Projects

Strategy, messaging, identity, website design and responsive build brought together as one connected project.

Build from the beginning, or rebuild around the business you have become.

From AUD $3,500

Explore Brand & Website Projects

Luna Quarterly Direction is available by invitation after strategic or project work at AUD $1,200 per quarter, including GST.

A simple starting point

Where are you starting?

Pathway one

Strengthen what already exists

For an existing brand or website that needs diagnosis, clearer direction or a considered transformation.

Strengthen what already exists

Pathway two

Build from the beginning

For a new business that needs its strategy, messaging, identity and website created as one connected foundation.

Build from the beginning
One connected studio

Strategy, messaging, design and build. Connected from the beginning.

Luna can take the work from diagnosis and direction through to the finished responsive website.

Selected work

Brands and websites built around what the business actually needed.

A small selection of projects spanning website transformation, new website creation and visual identity.

Garnet Homes brand and website project. Awaiting final asset.

Featured · Custom home builder

Garnet Homes

A clearer digital experience for a custom home builder whose online presence needed to reflect the quality of the homes it delivers.

Website strategy, design & build · Customer journey · Brand direction

View the project
Helena Pygmy Goats brand and website project. Awaiting final asset.

Website built from scratch

Helena Pygmy Goats

A warm, practical website built from the beginning for a distinctive and highly specialised business.

Website strategy, design & build · Responsive experience · Visual direction

The Underground refined identity.

Brand identity

The Underground

A nostalgic identity refined into a more versatile system for modern use.

Brand refinement · Visual identity · Social direction

View selected work

Client words

Website design and build

Mandi did an amazing job creating a website for my Pygmy goat stud. It looks very professional, is easy to navigate and suits my business theme well. I’ve had so many site visitors and compliments already. Highly recommend her work!
★★★★★Charlize DentHelena Pygmy Goats
Portrait of Mandi, founder of Luna Media. Awaiting final asset.

About Luna

Strategic clarity, with a strong visual eye.

Luna is led by Mandi, bringing strategy, messaging, design and website delivery together as one connected process.

Each project is shaped around how the business needs to be understood, trusted and chosen.

Strategy · Messaging · Brand direction · Website design and build

About Luna
Next step

You do not need more random advice. You need to know what matters first.

The Luna Trust Snapshot shows you where customer confidence may be weakening and which three improvements deserve attention first.

Explore the Trust Snapshot

Already know you need a new website? Explore Brand & Website Projects.